Frequently Asked Questions
What is Guestuno?
Guestuno is a booking platform that connects guests with property hosts. Guestuno is not the owner of the properties listed on the site and acts only as a bridge between guests and hosts.
Is Guestuno free for guests?
Yes. Browsing and booking through Guestuno is free for guests. Any rental charges or applicable fees will be shown before confirming a reservation.
How do I book a property?
Select your dates, review the property details, and submit your booking request through the website. Some properties may be booked instantly, while others require host approval.
Is my reservation confirmed immediately?
It depends on the property. Some listings allow instant booking, while others remain pending until the host reviews and confirms the request.
Can I contact the host before booking?
Yes. Guests can contact the host before booking to ask about availability, house rules, amenities, check-in details, or anything else related to the stay.
Are payments made directly to Guestuno?
Payment processing may be facilitated through the platform, but Guestuno is not the property owner. Payment terms, schedules, and requirements may vary depending on the host and listing.
What happens if I need to cancel?
Cancellation policies vary by property and host. Please review the cancellation terms on the listing carefully before booking.
Are cleaning fees or extra charges included?
Any cleaning fees, security deposits, or additional charges will be displayed before you complete your reservation, so you can review the total cost in advance.
Are pets or extra guests allowed?
This depends on each individual property. Please review the listing rules or contact the host before booking if you plan to bring pets or additional guests.
Who should I contact if I need help during my stay?
For property-specific questions or issues during your stay, you should contact the host directly. If you need help related to your booking through the platform, Guestuno may also assist as a communication bridge when needed.